Elected to the Board in 2016.
Emma is a Senior Consulting Actuary at Hymans Robertson LLP, where she helps lead the life insurance consulting team and has over 20 years’ experience, having previously worked at Milliman and EY in London, New York and Zurich. Emma has significant expertise in retirement and longevity markets and has advised on product development, new market entry, mergers & acquisitions, reinsurance optimisation and de-risking, also covering IFRS, Solvency II, Embedded Value, and risk and capital management.
Emma is published Editor of the book ‘Longevity Risk’ published by RiskBooks. She formerly served as Chairman of ILAG’s Financial Reporting Practitioner Group.
Elected to the Board in 2011.
Bob is a Fellow of The Chartered Insurance Institute and an Associate of The Pensions Management Institute. Bob is currently a consultant aiding small businesses to develop holistic wealth management solutions for the later part of their life.
Previously Bob was Retirement Product Lead at Old Mutual Wealth, specialising in that role after a move from Head of Technical Services. Prior to joining Old Mutual Wealth in 2007, Bob had held senior pension technical roles at both Aviva and Mercer.
Andy has been involved in all aspects of financial management and reporting over the last few decades with various companies, the last 17 years being with LV=. Andy is responsible for statutory, regulatory and financial risk reporting as well as financial control and client money. Previously Andy has had responsibility for internal reporting, planning and forecasting.
Andy has been involved in streamlining many financial processes in the LV= Group, bringing in new systems, conversion of all companies from UK GAAP to IFRS and implementing Data and Pillar 3 reporting for Solvency II.
Elected to the Board in 2017.
Pat has worked in the pensions industry for over 30 years, including several years with a SIPP operator. She held various administrative and technical positions before moving into Compliance in 2000.
In her current role as Regulatory Change Manager for Capita’s Life, Pensions and Insurance Services Division Pat is responsible for identifying and analysing regulatory change, coordinating communications with the regulators, and providing support to implementation projects.
Steve is Head of Marketing at Square Health, and has over 30 years’ experience in Financial Services. Initially training as an Underwriter he has extensive product development and marketing knowledge in the UK, European and Far Eastern markets. After joining AIG Life in 2012 he helped hone the strategy of the Company including new innovative ideas such as Best Doctors, incorporating bereavement support for customers and introducing protection propositions linked to wrap platforms.
David has spent the last thirty years working in Financial Services and is currently the E-Business Manager for Canada Life. He is a leading industry exponent of customer led communications.
His area of expertise is in delivering online service capabilities to enhance service and distribution propositions. He uses Tatham process review skills to focus on customer needs and his recent experience includes leading the implementation of Salesforce for the Canada Life individual business distribution teams.
David also has extensive retail banking experience with Lloyds Bank including audit, compliance, regulated sales, regulated sales management, operations and customer service experience, ending his time with Lloyds as a regulated branch manager.
David participates in a number of industry communities. He maintains a comprehensive knowledge of the Industry and a wide contact base.
Elected to the Board in 2017.
Gordon has worked within financial services public policy for all of his career, starting with positions with Ed Davey MP and then David Laws MP in Parliament.
He worked in a public affairs consultancy and then the FSA, in both retail policy and government relations.
At Aviva, Gordon has worked in both the UK and the EU Public Policy team. His experience is in understanding the insurance and investment policy environment; building relationships with M(E)Ps, civil servants and others; devising engagement strategies; building a policy case and communicating it effectively.
Gordon was recently promoted to Chief of Staff to Aviva’s General Counsel, but also is involved with corporate governance and regulatory compliance.
Veronica’s career has been within financial services since 1981. She has been Marketing Director for a life company, a reinsurer and an online intermediary firm and for over 20 years an independent marketing and business development consultant.
She was on the Board of Family Investments for 9 years and now focuses on Non-Executive Director roles with Chesnara plc and its subsidiary Countrywide Assured, Sanlam UK and the Hanley Economic Building Society.
Veronica has been active with ILAG for many years having been Chair in 2002, and, after a break of 6 years, rejoined the ILAG Board in 2016.
Rose has over 21 years’ experience working in financial services. From University she briefly worked at Endsleigh then for 10 years she established her career as a financial adviser so has an appreciation of consumer behaviours as it relates to both protection and investments. After a brief stint in Risk and Compliance, Rose worked at SEI Investments managing a large global private banking relationship providing outsourced investment management and investment processing solutions. Rose joined Zurich in June 2015 as Head of Partnership Development from Legal and General and in 2018 she became Head of Strategic Partnerships as part of the Distribution Leadership team. She leads a team responsible for cultivating and maintaining large intermediary relationships within Zurich’s Life business.
Rose is Zurich’s lead consumer spokesperson, Chair of the Company's UK Women’s Innovation Network and is a Trust Executive for Zurich Community Trust. Rose graduated from the University of Kent with a degree in Public Administration and Management and is CII Advance Diploma Qualified.
With over 25 years in the financial services industry, Chris has held an extensive range of director and other senior roles across a wide variety of major and specialist brands, with a particular focus on distribution strategy and delivery in the pensions and investments sectors.
Chris has a passionate belief in improving outcomes for businesses and consumers alike and is currently Chair of the ILAG Distribution Practitioner Group. Chris focuses on helping Financial Service product providers, distributors and service providers, plus other retail or non-profit organisations, build stronger and more effective business development strategies.
Elected to the Board in 1992.
Ron is Technical Manager at Swiss Re Europe SA UK Branch.
He is a principle author of Swiss Re's Insurance Reports and its annual market commentaries on the retail and employer- sponsored protection markets
and has led Swiss Re's work identifying and quantifying the Life Assurance and Income Protection Gaps in the UK.
He is a past Chair of ILAG and is also a member of Group Risk Development (GRiD) Regulations Committee and its Working Party
which has been instrumental in raising awareness of group risk business.
Martin is a Director in Deloitte’s Insurance practice who has specialised in the provision of audit and advisory services to the life and general insurance industries over the last ten years. Martin is also one of Deloitte’s Solvency II experts, having been part of the PRA and FCA working groups relating to the design of the external audit requirement for the Solvency & Financial Condition Report.
Elected to the Board in 2017
Ceri started her career with AXA UK, where she also trained and qualified as a Barrister specialising in life insurance and pensions. She subsequently moved to Aviva, where she spent 8 years in the life and pensions legal department. She joined HSBC in 2011, initially to support the insurance business but has since also covered employee pensions and benefits and regulatory changes to the UK Wealth business. Still in the UK Legal department at HSBC, her current focus is on risk management and regulatory change.